Support

We're here to help you get the most out of your Grobotix experience. Whether you have a question about our app, need help connecting your Grobot device, or want to learn more about our platform, you'll find answers below.

Need to reach us directly? Send us an email and we'll get back to you.

General Support Info

Our support team is available Monday through Friday and typically responds within 24 hours. To help us resolve your issue as quickly as possible, please include the following in your support request:

  • Your account email address
  • The device and operating system you're using (e.g. iPhone 15, iOS 18)
  • A clear description of the issue or question
  • Screenshots or error messages, if applicable

Frequently Asked Questions

How do I create an account?

Download the Grobotix app from the App Store or Google Play, then tap "Sign Up" to create your account using your email address. You'll receive a confirmation email to verify your account.

How do I reset my password?

On the login screen, tap "Forgot Password" and enter the email address associated with your account. You'll receive an email with instructions to create a new password.

Which platforms is Grobotix available on?

The Grobotix app is available on iOS and Android. You can download it from the Apple App Store or Google Play Store. Our Cannalytix platform is accessible via any modern web browser.

How do I connect my Grobot device?

Open the Grobotix app, go to Settings, and tap "Add Device." Make sure your Grobot is powered on and within Bluetooth range. Follow the on-screen prompts to complete the pairing process.

How do I contact support?

The fastest way to reach us is by email at support@grobotix.ai. Please include as much detail as possible about your issue so we can help you efficiently.

Is my data secure?

Yes. We take data security seriously and use industry-standard encryption to protect your information. For full details, please review our Privacy Policy. You can also request deletion of your data at any time.